No. Your account is exactly as you left it. So are your details and your order history. Unfortunately you will need to start again to create your saved for later basket.

Nothing has changed. You'll spot a new logo in our account section, but that's the only difference. Log in with your usual email and password.

Click the forgotten password link on our login page. We'll send you a link to set a new one.

Still no luck? Give our customer services team a shout on 01332 370152 or email sales@cosydirect.com. They'll get you back in.

Try our search function. It's the quickest way to track down what you need. Still stuck? Contact customer services and we'll find it for you.

Say goodbye to hunting around. Say hello to our new mega menu. It lists all our key ranges and categories in one place, so you can reach the one you want in a couple of clicks.

We'll miss you, but we get it! You can opt-out of our emails anytime by clicking the link in the footer or any marketing email from us. If it’s the paper catalogues you’re looking to stop, just drop us a quick note with your address at marketing@cosydirect.com so we can take you off the list.

While you can shop on our site any time of day or night, our team is around to chat from 8:30 am to 5:00 pm, Monday to Friday. We’re offline for public holidays and the Christmas break (closing at noon on the 24th), but we’ll be back in action right after the New Year.

Looking for what’s new? We’ve got plenty of fresh arrivals for 2026 on the site right now. From our Bargain Longlast Kitchen sets to the new mobile sand and water tables, there’s heaps of inspiration for outdoor play and sensory learning.

You can browse the full 'New In' collection online, or sign up for our newsletter if you want the latest updates sent straight to your inbox.

We want your Cosy kit to last! We follow the 2015 Consumer Rights Act to make sure everything we send out is up to scratch. Most of our range comes with a solid guarantee; for example, our wooden items are covered for 2 years against rot, as long as you follow the care guides we provide.

Naturally, we can’t cover things if they’ve been modified, misused, or just worn down by years of love and play. Wood is a natural material, too, so some changes over time are normal. If you need the nitty-gritty details for a certain product or want to see the full terms, you can find them on our website.

Yes! We've got a huge range for nurseries, schools and childminders. Think creative water play stations, cosy reading dens and smart storage that actually keeps things organised. Browse our full Furniture range to see what's possible.

We work closely with UK nurseries to create spaces that are as stimulating as they are practical.

If you're starting from scratch, we even offer free space design service to help you visualise the perfect setup. Take a look at our latest catalogue for some fresh ideas, and if you need any advice on picking the right bits for a certain age group, we're right here to help.

We use trusted couriers for most orders. Larger or specialist items arrive via direct delivery or pallet network.

Stock items usually arrive within 7-10 days. Made-to-order products can take up to 6 weeks. Deliveries arrive at pavement or kerbside level. Bigger items that need two people? They'll be hand-carried to a handy ground floor spot.

Want to track your order? Use our Order Status Portal. There's a simple guide to help you check progress anytime.

Questions? Email us at sales@cosydirect.com. We're happy to help.

If you're a school, we've got it covered. We use published term dates to manage your dispatch. If your school is closed, we'll store your order safely and deliver once term starts again. These usually arrive within two weeks of reopening.

Not a school? Orders ship as normal all summer long.

Spot any damage when your order arrives? Let the driver know straight away if you can.

You have 7 days from delivery to report any problems. That includes missing or damaged items. Just get in touch and we'll get it sorted.

After 7 days, we may not be able to help. So the sooner you check, the better.

First, unpack everything fully. We sometimes tuck items inside others to save space. Check what you've received against your delivery note.

Still missing something? Contact our customer service team within 7 days. We'll look into it straight away.

You can also keep an eye on your order through our Order Status Portal anytime.

Orders stored over the holidays are released when schools reopen in September. Deliveries begin straight away across the UK.

There's a lot to send out at once. So it can take up to two weeks for all stored orders to arrive. We'll get yours to you as quickly as we can.

Want an update on your order? Just get in touch or check our Order Status Portal.

Is your item out of stock? We’ll get it on backorder for you immediately and dispatch it as soon as we can. We try to 'part-ship' whenever possible, so you get your other items without any delay. Most backorders take 4-5 weeks to reach you, but for bigger pallet deliveries, it's usually around 5-6 weeks. Thanks for bearing with us!

We usually aim for one delivery, but occasionally we’ll send items separately to avoid making you wait. There's no extra cost to you for this! Any items not in your first shipment are simply on backorder and will be sent out as soon as they're available.

Want to see where your order is? You can get a live update whenever you like through our Order Status Portal. Just pop in your order number (or your Purchase Order number) and your delivery postcode to see exactly what’s been sent and what’s still on its way. It covers everything you’ve ordered from us over the last year. If you need a hand figuring out how it works, we’ve put together a (handy illustrated guide here)

Don't worry. Confirmation emails can take up to an hour to arrive. If it's been longer, check your spam or junk folder. It's worth double-checking the email address you used for any typos too.

Sometimes email providers have delays. These are usually short.

You can check your order status anytime on our order status portal. Just pop in your order number and delivery postcode.

Still can't find it? Give our friendly customer service team a call on 01332 370152. They'll be happy to help.

Head to our Order Status Portal. Pop in your Cosy sales order number or your own purchase order number. Add your delivery postcode and hit 'Check order status.' Easy.

You'll get real-time updates on all Cosy orders from the last 12 months. See what's been dispatched and what's being prepared. Expected timescales are there too.

Want a visual walkthrough? Take a look at our handy guide: How to use the Cosy order status portal.

Changed your mind? No problem. You can return unused items in their original packaging within 30 days. Just get in touch with our customer service team first to arrange it.

Return charges are £15+VAT for parcels and £50+VAT for pallets. Faulty or damaged items within warranty? No charge at all.

Once we've received and checked your return, we'll credit your original payment method.

Need to get started? Give our team a call. They'll talk you through it.

Need to cancel? Contact our customer service team as soon as you can. Have your sales order number, purchase order number or address handy. The product code of the item helps too.

Our team will raise a support ticket and let you know if cancellation is possible. If your item hasn't been dispatched yet, there's no charge.

You can also open and track cancellation or support tickets through our Customer Portal.

Great value matters to us. That's why we focus on fair, transparent pricing every day. No gimmicks. No short-term offers. Just honest prices you can count on.

From time to time we run special promotions or competitions. When we do, you'll know about it.

Just let us know the product name and code. We'll check our live stock report for you. If it's not available right now, we'll share the expected lead time too. Simple.

Ordering with Cosy is easy. Pick whichever way works best for you.

Online – Browse and buy at cosydirect.com through our secure checkout.

Email – Send your order to orders@cosydirect.com.

Phone – Give our team a call on 01332 370152.

Trade partner or placing a bulk order? We offer integration solutions to make things smoother. Just get in touch.

All orders depend on availability. You'll get a confirmation email once we've received yours.

Upcycling gives things a second life. Instead of throwing something away, we repurpose it. Some Cosy products are made from upcycled barrels, drums or tyres.

You might spot small cosmetic marks. That's their story showing through. Every upcycled product is thoroughly cleaned and checked to make sure it's safe and ready for years of play.

Our rustic range is made from natural wood. Every piece is unique and full of character.

You might notice colour variation, surface splits or bark shedding. These aren't faults. It's just natural wood doing its thing. Small cosmetic changes can appear over time as the wood matures. They won't affect how the product works.

One tip: unpack your rustic items within 24 hours of delivery. This lets the wood breathe and settle.

Want care advice? Just ask and we'll share our care notes with you.

Send us a couple of clear photos. A close-up of the issue and a wider shot showing the whole product. That helps us assess things quickly.

If you can, include your product code, sales order number and address too. The more detail, the faster we can help.

All Cosy products are guaranteed for at least 12 months from purchase. They'll be free from defects in design or materials. Furniture supplied from May 2024 onwards comes with a 10-year warranty. If anything fails under normal use, we'll repair or replace it.

A few things to keep in mind. Check your delivery within 7 days and report any damage or missing items straight away. Got a self-assembly item? Check all parts before you start building.

The warranty doesn't cover fair wear and tear, misuse or wilful damage. Following our published care instructions keeps everything covered.

Questions about your specific product? Just ask.

Natural materials like wood vary in grain, texture and colour. No two pieces are exactly alike. Sunlight and time can also change the surface finish.

These little differences are part of what makes your product unique. They're not faults. As long as it works as it should, it's doing its job beautifully.

Concerned about use or durability? Get in touch. We want you to be happy.

We offer plenty of ways to pay. Bank transfer, credit or debit card, Apple Pay, Google Pay, Klarna, PayPal or cheque. Card payments can be taken over the phone too.

LEA-funded school? You can submit a purchase order and pay after your goods arrive.

Need help with any of these? Just let us know.

Yes we do. Government-funded organisations get 30-day payment terms automatically. That includes schools, nurseries, children's centres, academies, NHS settings and forestry commission establishments.

Private limited organisations can apply too. Just fill in our credit application form and we'll take it from there.

Once approved, you'll receive your invoice when goods leave our warehouse. You then have 30 days to pay.

Need a hand with the application? Just ask.

Don't worry. This is perfectly normal. When we send a replacement, your account is credited for the original purchase. A new invoice is then created for the replacement.

Already paid for the original? You won't need to pay again. This will be shown at the top of your replacement invoice. If the original is still unpaid, you'll have 30 days to settle the new one.

It's just how we keep everything neat and accurate on your account.

There are a few reasons this can happen. Let's break it down.

Heavy or bulky items carry a one-off surcharge. Look for the heavy symbol on the product page. One symbol means £45 + VAT. Two means £70 + VAT. These apply whatever your order value.

Delivering outside UK Mainland costs more too. Locations like the Scottish Highlands and offshore islands need a bespoke quote.

Seeing a big charge next to a small item? That's usually because a larger pallet item ships separately but the full delivery cost shows on the first invoice only.

Something still not adding up? Share your postcode and the items in question. We'll take a look.

Once your order is dispatched, an invoice is automatically emailed to the contact on your account.

Need a copy of a previous one? Email accounts@cosydirect.com with your invoice reference number (it starts with 'SI') or your sales order number. Our Finance team will send it over.

Order not dispatched yet? Your invoice will arrive once it ships.

You can find all our product assembly instructions in our dedicated assembly instruction library here.

Looking after your Cosy items well can ensure they remain a valuable part of your learning environment for many years.

We've also put together care notes for lots of our ranges. Download the ones for your products for specific advice.

1. For natural wooden products, expect some changes as they age (such as variations in shape, colour, and bark falling), as this is part of their natural charm. Apply non-toxic water-based treatments when needed, but avoid filling gaps or cracks with wood filler, as this can spoil the product's natural aesthetic.
2. Feel free to sand any rough edges that develop into splinter sites, and wire brush any mould or moss to keep your items usable and clean. If your product has doors, ensure they are securely closed after use to minimise warping over time.
3. Store wooden items in a dry, covered area when not in use to extend their lifespan. Many Cosy products can be used both indoors and outdoors, but regular storage inside after use is recommended.
4. Regularly check equipment for cracks, splinters, and loose parts, such as screws or bolts, to keep everything safe and in good condition.
5. When moving heavy wooden items, always use proper techniques (ideally with two people) to prevent damage.
6. Only use child-friendly paints or stains if decorating your Cosy products.
7. Cosy offers care kits with brushes, cloths, and cleaning products to help you maintain your items. You can find these on our website.
8. Supervise children at all times when using Cosy items, and always do a full safety assessment for your particular environment.

Following these steps will help your Cosy products stay safe, clean, and long-lasting in a busy school, nursery, or home environment

Assembly instructions are not automatically included with every order, but you can easily access them online. All our product assembly instructions can be found in our assembly instruction library.

You can find safety information for our products by:

Checking the physical instructions included with your Cosy item (these outline essential safety guidance, installation, and supervision requirements).

Reviewing the detailed product user instructions online, which include notes about proper setup, daily checks, and supervision. For some products, like Monkey Bars, safety details include placement on a flat, safe surface (conforming to EN 1177:2018), regular checks for cracks or damage, and guidelines for safe use.