Invoicing and Payments
Everything you need to know about invoices, payments, and credit terms with Cosy. Clear, simple, and sorted.
Receiving Your Invoice
Your VAT invoice is emailed automatically once your order is dispatched. It goes straight to the designated contact on your account.
If your order ships in parts, you'll only be invoiced for the items in each delivery. Any outstanding goods will be invoiced when they're on the way.
Ways to Pay
We accept VISA, VISA Debit, MasterCard, Apple Pay and Google Pay. Spending over £200? PayPal is available too.
Prefer to pay straight from your bank? Just select Pay by Bank at checkout, pick your bank from the pop-up, and away you go.
Schools can also pay by purchase order, subject to your credit limit.
Credit Terms
We're pleased to offer 30-day credit terms to eligible organisations. That includes schools, nurseries, children's centres, academies, NHS settings, forestry commission establishments, and other government-funded bodies.
Private limited organisations can apply too. Just fill in our online credit application form.
Once approved, you'll be invoiced when goods leave our warehouse. You'll then have 30 days to pay.
VAT and Remittance Advice
By law, we charge VAT on all orders. You can usually reclaim this through your internal processes.
Sending a payment? Please forward your remittance advice to accounts@cosydirect.com. This helps our Finance team match your payment quickly and accurately.
New Supplier Forms
Need to set us up as a new supplier? First, check your current list for Cosy Direct or our parent company, Collaborate & Innovate.
Not there? Forward your new supplier form to accounts@cosydirect.com. Our Finance team will complete and return it promptly.
Copy or Duplicate Invoices
Need a copy of a past invoice? Email accounts@cosydirect.com with your invoice reference number (it starts with 'SI') or your sales order number. Our Finance team will send it over.
Order not dispatched yet? Your invoice will follow once it ships.
Below, you'll find answers to common invoice and payment questions.
What payments do you accept?
We offer plenty of ways to pay. Bank transfer, credit or debit card, Apple Pay, Google Pay, Klarna, PayPal or cheque. Card payments can be taken over the phone too.
LEA-funded school? You can submit a purchase order and pay after your goods arrive.
Need help with any of these? Just let us know.
Do you offer credit terms?
Yes we do. Government-funded organisations get 30-day payment terms automatically. That includes schools, nurseries, children's centres, academies, NHS settings and forestry commission establishments.
Private limited organisations can apply too. Just fill in our credit application form and we'll take it from there.
Once approved, you'll receive your invoice when goods leave our warehouse. You then have 30 days to pay.
Need a hand with the application? Just ask.
Why have I been sent an invoice for my replacement order?
Don't worry. This is perfectly normal. When we send a replacement, your account is credited for the original purchase. A new invoice is then created for the replacement.
Already paid for the original? You won't need to pay again. This will be shown at the top of your replacement invoice. If the original is still unpaid, you'll have 30 days to settle the new one.
It's just how we keep everything neat and accurate on your account.
Why is the delivery charge on my order so expensive?
There are a few reasons this can happen. Let's break it down.
Heavy or bulky items carry a one-off surcharge. Look for the heavy symbol on the product page. One symbol means £45 + VAT. Two means £70 + VAT. These apply whatever your order value.
Delivering outside UK Mainland costs more too. Locations like the Scottish Highlands and offshore islands need a bespoke quote.
Seeing a big charge next to a small item? That's usually because a larger pallet item ships separately, but the full delivery cost shows on the first invoice only.
Something still not adding up? Share your postcode and the items in question. We'll take a look.
Can I get a copy of the VAT invoice?
Once your order is dispatched, an invoice is automatically emailed to the contact on your account.
Need a copy of a previous one? Email accounts@cosydirect.com with your invoice reference number (it starts with 'SI') or your sales order number. Our Finance team will send it over.
Order not dispatched yet? Your invoice will arrive once it ships.
Where should I send remittances?
Pop it over to accounts@cosydirect.com. Our accounts team will get your payment allocated quickly and accurately.
Need help with payment details? Just ask.
Have you invoiced me for goods you're still yet to send?
Invoices are sent when your goods are dispatched. If your order ships in parts, you'll only be invoiced for the items in each delivery. Outstanding goods get their own invoice once they're on the way.
How do I request invoice copies?
New orders are simple. Your VAT invoice is emailed automatically once goods are dispatched.
Need a previous invoice? Email accounts@cosydirect.com with your invoice reference number (starts with 'SI') or sales order number. Our Finance team will sort it for you.
Still waiting for your delivery? Your invoice will follow once it ships.
Still stuck? Our Customer Services team is here to help.
Call us on 01332 370152, email sales@cosydirect.com, or start a live chat. We'd love to hear from you.