Placing an Order
Ways to pay
We accept VISA, VISA Debit, MasterCard, Apple Pay and Google Pay. Spending over £200? PayPal is available too.
Prefer to pay straight from your bank? Just select Pay by Bank at checkout, pick your bank from the pop-up, and away you go.
Schools can also pay by purchase order, subject to your credit limit.
Save and share your basket
Signed in? Your basket stays saved when you leave and come back. You can even name and save multiple baskets - perfect for organising by room or project.
Planning a group purchase? Share your basket by email or social media so colleagues can review and input.
Wishlist
Create a personalised Wishlist to save the resources you love for later. Perfect for planning ahead.
Need another way to order?
Hop, skip, and jump over to our Effortless Ordering Toolkit - we've got options to suit every setting.
What happens if the goods I order are out of stock?
Is your item out of stock? We’ll get it on backorder for you immediately and dispatch it as soon as we can. We try to 'part-ship' whenever possible, so you get your other items without any delay. Most backorders take 4-5 weeks to reach you, but for bigger pallet deliveries, it's usually around 5-6 weeks. Thanks for bearing with us!
Do you part ship orders?
We usually aim for one delivery, but occasionally we’ll send items separately to avoid making you wait. There's no extra cost to you for this! Any items not in your first shipment are simply on backorder and will be sent out as soon as they're available.
How can I get an update on my order?
Want to see where your order is? You can get a live update whenever you like through our Order Status Portal. Just pop in your order number (or your Purchase Order number) and your delivery postcode to see exactly what’s been sent and what’s still on its way. It covers everything you’ve ordered from us over the last year. If you need a hand figuring out how it works, we’ve put together a (handy illustrated guide here)
What should I do if I haven't received an order confirmation?
Don't worry. Confirmation emails can take up to an hour to arrive. If it's been longer, check your spam or junk folder. It's worth double-checking the email address you used for any typos too.
Sometimes email providers have delays. These are usually short.
You can check your order status anytime on our order status portal. Just pop in your order number and delivery postcode.
Still can't find it? Give our friendly customer service team a call on 01332 370152. They'll be happy to help.
How to Check Your Order Status Using the Order Status Portal
Head to our Order Status Portal. Pop in your Cosy sales order number or your own purchase order number. Add your delivery postcode and hit 'Check order status.' Easy.
You'll get real-time updates on all Cosy orders from the last 12 months. See what's been dispatched and what's being prepared. Expected timescales are there too.
Want a visual walkthrough? Take a look at our handy guide: How to use the Cosy order status portal.
How to Resolve Issues with Order Confirmation Emails
No need to panic. Confirmation emails can take up to an hour. If it's been longer, have a peek in your spam or junk folder. Worth checking the email address you used for any typos too.
Email providers can sometimes have short delays. It happens.
Want to check things yourself? Pop your order number and delivery postcode into our Order Status Portal for a quick update.
Still stuck? Our customer service team are just a call away on 01332 370152. They'll get you sorted.
Still stuck? Our Customer Services team is here to help.
Call us on 01332 370152, email sales@cosydirect.com, or start a live chat. We'd love to hear from you.